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Author Topic: Vendor Feedback  (Read 1576 times)
GIR
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« Reply #15 on: Sep 29, 2008, 09:48:03 PM »

One complaint I received from one of the vendors (Aardvark in particular) is that people were opening their drinks on other vendors' (and I'm sure AA) tables...  in this case, the person managed to soak about three shirts.  Perhaps an empty table and trash can station near the vendor room entrance/exit so people can open their drinks safely?

There were two or three trashcans between the entrance/exit doorways, those trash cans have two or three inch-wide ledges that a drink could be rested upon to pop the bottles open. Most folks would have a problem opening their drinks on a trash can, so I think a small collapsable card table there with some paper towels in case of messes right by the trashcans where people could immediately throw their trash away would be great.
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« Reply #16 on: Sep 29, 2008, 10:35:45 PM »

I agree with that then again I also feel there should have been more trashcans but that's another story. I have to say I am guilty of splashing Ramune on the cosplay table but its wasn't real bad so nothing but my jaket go messed up  Mr. Green
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« Reply #17 on: Sep 30, 2008, 08:05:24 AM »

Jerad, this is definitely something that I will take care of for the next Con. There should of been 'No Food or Beverage' signs or something of the sort in the vendor room so that this wouldn't of occurred. Has this been a problem in the past?
If it *has* been a problem in the past, it's not one that has been complained about until last weekend.  It could be as simple as a sign that says "open your drinks at the splash-guard station, please" at the vendor's table, just underneath the product in question.  We can offer our vendors a sign for "don't open your stuff here" purposes, but it should definitely be voluntary if they want to use it.
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« Reply #18 on: Sep 30, 2008, 01:49:17 PM »

Jerad, Im almost positive the "don't open your stuff here" signs will be wanted by all vendors. I think we need to tackle this problem agressively. At least give the tables a shot for one year and then deem then worth the space or not. I would gladly offer the tables myself if Tsubasacon staff decided to choose this path.
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« Reply #19 on: Sep 30, 2008, 02:05:56 PM »

Signs are easy to produce, the simpler the better. When i walk into or before walking into clothing stores; a simple piece of paper with pretty pictures usually does the trick to warn me about leaving my food outside.
like this
http://i33.tinypic.com/124ynfb.jpg

People have an attention span of approximately 3 seconds.
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« Reply #20 on: Sep 30, 2008, 04:27:17 PM »

the selection wasn't quite what it was last year, but the stuff that was there was really great! and the vendors were all very friendly, which is always nice.
it seemed roomier this year too. i suppose it was because there were less vendors this year. overall, it was awesome!
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« Reply #21 on: Sep 30, 2008, 05:03:38 PM »

As far as selection goes, I know that for Anime Palace, the problem was misshipments.

he was missing a full case ($1000 worth of product) for this con because his supplier shipped him the wrong thing.  In it contained almost every bit of music cd's I wanted ^^;;

He was really sorry about it, but hey, what can you do about it?
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« Reply #22 on: Sep 30, 2008, 05:04:57 PM »

the selection wasn't quite what it was last year, but the stuff that was there was really great! and the vendors were all very friendly, which is always nice.
it seemed roomier this year too. i suppose it was because there were less vendors this year. overall, it was awesome!

It was roomier because we used the entire Riverside Suite instead of just 2/3 of it. The video game room was in the other 1/3.
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« Reply #23 on: Sep 30, 2008, 08:54:35 PM »

Jerad, Im almost positive the "don't open your stuff here" signs will be wanted by all vendors. I think we need to tackle this problem agressively. At least give the tables a shot for one year and then deem then worth the space or not. I would gladly offer the tables myself if Tsubasacon staff decided to choose this path.

This sign can be added to the queue. I don't see a problem with this truthfully...and in fact, it would probably be a better idea that the location where beverages are opened should be away from the vendor room altogether (maybe by the glass doors at the end of Artists Alley where should something spill, it wouldn't harm anything but maybe the carpet?

--------

Regarding the increase in size, this was a strategic move that I think we will keep since it provided more room to move around and if all went well, the opportunity to provide more vendors to come into the Convention. Though we have limited room in the Convention Center, we always try to maximize what we have.
« Last Edit: Sep 30, 2008, 08:56:44 PM by Dougerz » Logged

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« Reply #24 on: Oct 01, 2008, 07:31:18 PM »

I remember either last year at our convention - or maybe it was a different convention - but someone like Wizzywigs had a spot on their own table where they would open the ramune FOR people.  I think that would be a good idea if we ask all the dealers who sell the stuff to offer to open the bottles for a person who would otherwise get it everywhere.  I'd have to say that besides just signs perhaps we should speak to the vendors themselves to take responsibility for the messiness of the foods they carry.  Obviously once it's out of their inventory they don't have much control if someone walks over to another table to open it - but I think a lot of people would probably be willing to have someone open it for them if they don't know how, especially if they want to drink it then and there.

I had a thought about a new way to set up the dealer's room for next year - especially since we had so much more free space than last year, if we were to put a vendor between the doors that would kind of urge people to walk in and then out the other door - if we were to get more vendors it would be handy because then it might be a wee bit more crowded - but at least the crowd would force people to move through the room in an orderly fashion rather than hanging about and then going out whatever door they pleased. It's nice to have two doors however, because that encourages people to visit the artists at the end of the artist alley rather than avoiding them altogether because they never see them for the artist alley.  One door might have alleviated the problem of people going in the wrong doors however.

There was however a VERY large problem with food in general - people sneaking in Wendy's could really get us in trouble with the convention staff.  I'm amazed they haven't punished us in years past because of the random food in con-ops and from just general con-goers bringing food from outside.  I caught a group of people eating Wendy's at a spare table in the artist alley!  I told them they had to go outside with it, but I was really too late because they were pretty much finished eating by that point - but what irked me most was that no other staff members had said anything to them!  One of these days this food issue will come creeping back and bite us, and I think we ought to deal with the problem by not tempting fate.
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« Reply #25 on: Oct 01, 2008, 10:50:51 PM »

Milly, you raise up a few good points in your passage that I think should be addressed in our meeting coming up here in a week and change.

First of all, we should have the middle doors blocked by a vendor if at all possible. Since there are five 'emergency' exits in the room (three at the back wall in the Staff Hallway, the Entrance doors, and the true Exit doors, I don't think that would be a problem. Regarding the entrance and exits, I don't think no matter how hard we try that people are going to sneak through the exit doors and enter. Even with the signage, that may not be such a big issue but it is likely that people are still going to be going through the exit coming into the room. If we had one of those gates that they use at a library which you have to walk through to go one direction (and if basically ding you in the waist if you try to walk through, lol), that would do the trick. The only downside is that one of those probably costs several hundred dollars (and not over $9000!) and that may not be a feasibly purchase.

Regarding the opening of the goodies, I think it would be common sense that we have an area outside of the vendor room where they can open the stuff. Maybe at the end of Artists Alley which is a few feet away from the Alley but close enough to the door. We could have a table and two trash cans side by side the table where people can open their stuff at will. We would ask the vendors to kindly direct the attendees to this table so that nobody's merch would be damaged.

Regarding the chow being snuck in, it's hard to tell if they put it within or underneath their costume and I don't think strip searches are in order...that's going a wee bit far. However, how much of a nuisance is it truthfully? I would need some feedback on this - is it common or is it just a random occurrence from time to time? The best thing that we can do at this juncture is discuss how to combat that. I wish there was a secure picnic area (provided that it's warm enough) that we could direct guests to but there's one anywhere close I'm afraid.
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GIR
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« Reply #26 on: Oct 01, 2008, 11:02:04 PM »

Milly, you raise up a few good points in your passage that I think should be addressed in our meeting coming up here in a week and change.

First of all, we should have the middle doors blocked by a vendor if at all possible. Since there are five 'emergency' exits in the room (three at the back wall in the Staff Hallway, the Entrance doors, and the true Exit doors, I don't think that would be a problem. Regarding the entrance and exits, I don't think no matter how hard we try that people are going to sneak through the exit doors and enter. Even with the signage, that may not be such a big issue but it is likely that people are still going to be going through the exit coming into the room. If we had one of those gates that they use at a library which you have to walk through to go one direction (and if basically ding you in the waist if you try to walk through, lol), that would do the trick. The only downside is that one of those probably costs several hundred dollars (and not over $9000!) and that may not be a feasibly purchase.

Regarding the opening of the goodies, I think it would be common sense that we have an area outside of the vendor room where they can open the stuff. Maybe at the end of Artists Alley which is a few feet away from the Alley but close enough to the door. We could have a table and two trash cans side by side the table where people can open their stuff at will. We would ask the vendors to kindly direct the attendees to this table so that nobody's merch would be damaged.

Regarding the chow being snuck in, it's hard to tell if they put it within or underneath their costume and I don't think strip searches are in order...that's going a wee bit far. However, how much of a nuisance is it truthfully? I would need some feedback on this - is it common or is it just a random occurrence from time to time? The best thing that we can do at this juncture is discuss how to combat that. I wish there was a secure picnic area (provided that it's warm enough) that we could direct guests to but there's one anywhere close I'm afraid.

I saw it three times, the third time, I spoke up, and the people blew me off.

Frankly, I think there's not enough room between the two doorways for a vender spot, however there were three trashcans positioned there this year...if you took out the middle one and put in a small card table, it would fit perfectly, and be isolated by distance from the rest of the vendor's room. So much distance in fact, you'd have to practically detonate a Ramune soda with some sort of explosives to get any on a vender.

Another few pluses to that location are that it doesn't require anyone to go out of their way, it doesn't add any hassle to the Vendors, and doesn't take up any space in Artist's Alley.
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« Reply #27 on: Oct 02, 2008, 01:27:51 AM »

Quote
Regarding the chow being snuck in, it's hard to tell if they put it within or underneath their costume and I don't think strip searches are in order...that's going a wee bit far. However, how much of a nuisance is it truthfully? I would need some feedback on this - is it common or is it just a random occurrence from time to time?

Right here is an exsample of what you was just talking about

Quote
"No outside food or drinks past this point" signs, I smelled of the Wendys I snuck in on the entire weekend.



If its this is easy for him / her to sneak in food and not get caught, how do we know other con-goers didn't do the same thing. I definitely think this should be taken under big consedaration, I don't want to see anyone get in any trouble with the big sandy staff that could turn out bad for every one.

So people please remember that there are place's near the con you can go to eat or if the weather is premediting you could just eat outside, just if you do that please remember to throw you trash away.
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« Reply #28 on: Oct 02, 2008, 08:12:55 AM »

The problems with putting a vendor between the doors is that 1) there's hardly any room there without making it perpendicular to the wall, creating a tunnel between it and the photography station which would cause more traffic and 2) it's not the vendor's responsibility to direct traffic. They're there to sell their goods and nothing else. I think if you just put a standing sign by the doors they'd be more effective.

As far as food in the convention center, I'm guilty and I'm sorry. I had someone smuggle me Bob Evans. A picnic area outside would be a wonderful idea. If we have clearance to put stuff outside the convention center, someone should bring one of those fold-up picnic tables and some chairs. I'm not volunteering this early, but I have some that I could bring if my parents would let me.
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« Reply #29 on: Oct 02, 2008, 08:35:30 AM »

Nahh I have to admit it is easy... I got no problem saying I have done that since forever too. I even snuck in other staff's food and I have done it for several volenteers. Some of you may feel bad about it but im certainly don't. I ate in in the con ops room with eveyone else...
« Last Edit: Oct 02, 2008, 08:38:03 AM by Integra_Hellsing » Logged

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